Your free trial will NOT automatically transform into a paid subscription. Enjoy the full 60-days free trial to decide if you want to start a Connecter Suite subscription. Towards the end of your free trial, you will receive an email with a reminder and explanation on how to continue with your subscription.

When your free trial ends, and you are still happy with Connecter Suite, you can choose a subscription plan to get started. Connecter Suite subscriptions are paid on a monthly basis at the beginning of any new monthly cycle (subscription renewal date).

Your subscription will automatically renew on a monthly basis as far as the Auto-renew option in your account is set to “Enabled”.

If you want to cancel your subscription, you must change the Auto-renew option to “Disabled”, and it will not renew at the end of your subscription monthly cycle. Your subscription will end once the month you have paid for is over.

You will lose access to your workspaces*. Your shared workspace and user data will be kept for 6 months, in case you decide to start using the service again.

* Migration from Connecter Suite workspaces to Teamwork workspaces isn’t possible.

All monthly payments are made via credit/debit card. We can also issue an annual invoice with payment via a wire transfer. For the latter option, please, contact our support team.

If you upgrade from a lower to a higher-priced subscription plan, you will be charged the difference between the higher-priced plan and your current subscription price, whereby the monthly fee you pay for your current package price is prorated based on the actual number of days remaining until your next scheduled monthly payment date. Your regularly scheduled monthly or annual payment date will remain the same as your initial purchase date, with subsequent monthly or annual charges at the higher subscription price.

If you downgrade from a higher to a lower-priced subscription plan, your current subscription plan will remain active until the end of the current subscription term, with subsequent monthly or annual charges at the lower subscription price. No refunds on downgrades are available.

Design Connected is registered as an EU-based vendor and we accept EUR currency only. If your currency is different from Euro, your subscription fee will be converted from your local currency to the Euro.

A Design Connected ID is required for starting a free trial and paying for a subscription. The account that originally initiates it, can manage the subscription upgrades/downgrades, payment settings, access the invoices, and invite team admin. The subscription and the team can be managed by different users.

If you want to change the subscription manager, please, contact our support team.

Only the account (Design Connected ID) that manages the subscription can access the invoices. They are all gathered on the dashboard.