If you have forgotten your password, just click on the “Log in” link and then fill in your email address in the “Lost password?” field provided. We will send you an email with your new log in details.

After you log-in to your account click on your name at the top right and to go to the Account & Settings section .

After you log-in to your account click on Account & Settings section. Fill out the required fields and save the changes.

After you log-in to your account click on the Account & Settings section. Use the "Receive newsletter" switch to turn the option on or off.

Most of the 3d models on www.designconnected.com are available in Autodesk 3dsMax 2016 and above (*.max), Abvent Artlantis (*.aof), Sketch-Up (*.skp), OBJ and FBX file formats. For more details about file formats please, refer to "Available file formats" table on every product page.

Please, refer to "Available file formats" table in each product for more details. 

If you experience download problems, please contact us with the file name and we’ll try to help you or refund your payment.

Please contact us with the file name and your concerns. We’ll refund your payment or will send you a download link with the missing or fixed files.

Design Connected uses the official European Commission VIES VAT number database to validate in real time the VAT number you type-in. Just make sure you type it correctly and if the problem still persists you can verify the validity of the number directly at: http://ec.europa.eu/taxation_customs/vies/

Please, note that as we validate your VAT number in real time some server delays, errors and other connectivity issues are possible making the service temporary unavailable. Trying again in 5-10 minutes will usually solve the problem.
If you believe that the VAT number you use is correct but the system is still not accepting it please, contact us.

If your Subscription has expired, you won't be able to renew it. You should start a new one from your account.

We’ve separated our 3d models in two groups based mostly on their complexity and, respectively, price.

• “Essentials” is the larger group - roughly 80% of our content. You will find almost all kinds of seating furniture, lightings and many others.
• “Signature” groups the best of Design Connected. These are our highest quality, most complex, most recent and bestselling 3d models.

Depending on the plan you choose you’ll get 3, 6, 9, 18 or 36 models per month. That’s your monthly download quota.

If you need new 3d models on a monthly basis, Design Connected Subscription will give you maximum flexibility at the industry best prices.

Yes. Having a Subscription will not limit you from using on-demand and prepay purchasing options.
You can always choose to purchase a particular 3d model using your active subscription or with an on-demand purchase. With each Annual Subscription plan we are providing additional Partner discount (5, 10, 15, 20 or 25%), which will be applied to your on-demand orders.
Normally, you’d do this only if you’ve reached your Subscription’s monthly downloads limit and either don’t want to upgrade your subscription or you’re already on the highest tier (Business).
Additionally, any prepaid balance you have will work smoothly with all on-demand purchases you make.

When you subscribe you can choose if your Subscription should automatically renew or not. You can always change the “Auto Renew” setting from Account > Subscriptions.

Currently, you can use only your Credit Card to purchase a Subscription. 

• With а subscription you pay in advance for a month (or an year) and get a limited number of monthly downloads depending on the subscription plan. Design Connected Subscriptions give you the lowest price per model.
• Our standard on-demand purchase lets you download models only when you need them. There are no prepayments or commitment periods. You have maximum flexibility at the standard catalog prices, access to the Models Sets and you can also use discounts from our weekly sales.
• Prepay is a variation of the on-demand purchase where you pay in advance to credit your account with а certain amount. Your credit is then used to directly download models without the need to place any orders. This option saves you time and avoids possible payment delays and issues. You get your models right when you need them. Prepay is also a great way to save money with the big discounts it offers.

We offer four subscription plans designed to fit with our customers different needs. The standard prices are:

• “Starter” costs 19 EUR/month for 12 months commitment period (228 EUR, paid monthly or annually). Or 24 EUR/month and 1 month commitment period if choose Monthly Subscription
• “Starter+” costs 29 EUR/month for 12 months commitment period (348 EUR, paid monthly or annually). Or 44 EUR/month and 1 month commitment period if choose Monthly Subscription
• “Personal” costs 39 EUR/month for 12 months commitment period (468 EUR, paid monthly or annually). Or 59 EUR/month and 1 month commitment period if choose Monthly Subscription
• “Professional” costs 69 EUR/month for 12 months commitment period (828 EUR, paid monthly or annually). Or 79 EUR/month and 1 month commitment period if choose Monthly Subscription
• “Business” costs 99 EUR/month for 12 months commitment period (1188 EUR, paid monthly or annually). Or 109 EUR/month and 1 month commitment period if choose Monthly Subscription

Moving from Monthly to Annual Subscription will save you money (around 10 EUR/month) and give you a Partner discount. The process is counted as an upgrade of your current Monthly plan and it will cost you 0 EUR, but you will have to wait until the end of your commitment period before you switch.

For example, you’ve started a Personal Monthly Subscription on July 28th and on August 25th, you are deciding to get a Professional Annual. The new plan will be marked as “Next (Upcoming) Plan” and from August 28th you can start using it.

The big difference comes from commitment period - signing for Annual means that you are obliged to pay 12 consecutive monthly fees. Skipping a payment isn’t allowed.

The Monthly Subscription requires payment for the upcoming month. You can skip months and start again if you want.

Since the Annual Subscribers are making a bigger commitment, they receive additional benefits:

1. You receive an additional partner discount for on-demand purchases on www.designconnected.com. The percentage depends on the specific plan.
2. The price per month is a little bit lower than the Monthly Subscriptions. For the highest plan, Business, the difference is 10 EUR.

Your monthly quota for downloads in the Annual Subscriptions will be recharged on the 1st of each month. If you've selected Monthly Subscription with "Auto Renew", your quota will be recharged on the same date next month. For example, if you've started a new Monthly plan on May 17th, your quota will be recharged on June 17th.

You can keep an eye on your quota and rollovers in your account.

Yes. You can downgrade your Subscription at any time, but your current subscription will still be active for the remaining of the commitment period. For the Annual Subscriptions, the commitment period is one year after the start, even though the payment can be monthly.

After that, it will automatically downgrade to the selected Subscription plan.

For Monthly Subscriptions:

Technically you can’t cancel your Subscription. Instead, you can just turn off the “Auto Renew” option in Account > Subscriptions. This way your Subscription will simply expire at the end of the monthly commitment period.

For Annual Subscriptions:

You can stop using the service by canceling it prior to the end of the commitment period. In order to do that you will have to pay a cancellation fee equal to 50% of the remaining monthly fees.
For example  -  if you are a Business plan owner with three months left and you want to cancel, you will have to pay a fee of 149 EUR.

Your Subscription will renew on the same date you’ve subscribed. Depending on your choice this will happen one or twelve months after the start. It will only renew if the “Auto Renew” option has been selected in Account > Subscriptions.

We don’t offer refunds on Subscriptions. When you subscribe you are obligated to pay for the full commitment period - depending on your choice it's one or twelve months. But this is the only way we can offer you 3d models at the industry lowest prices.

No. You can upgrade at any time  -  you will have to pay the difference between your current monthly fee and the new one. After that, you will immediately receive the increased quota and rollovers.

The same applies to the Monthly Subscriptions. For example, moving from Starter to Personal means that you have to pay only 35 EUR to get three times more downloads.
Note, that the Subscription expiration date won’t change - it will be the same as in the beginning.

If you upgrade to a higher subscription plan you’ll immediately have an access to more monthly downloads for the remaining time of your commitment period.*

*If you switch from Monthly to Annual Subscription, you will have to wait until the end of your Monthly commitment period, before receiving the benefits of the Annual.

Yes, this is a feature that can be used by both Monthly and Annual Subscriptions. The number of unused downloads rollover for all next active months of your subscription. However, the maximum number of rollover is equal to the quotas for 12 months. For example:

• Starter plan - you can rollover maximum 36 downloads, max 12 of which can be used for Signature models.
• Starter+ - 72 maximum rollovers, max 24 of which can be Signature.
• Personal - 108 downloads, max 36 can be used for Signature.
• Professional - 216 downloads, max 72 can be used for Signature.
• Business - 432 downloads, max 144 can be used for Signature.

In other words, you can start a Personal plan (9 downloads/month) today, forget about it and after one year use all 108 downloads at once.

You can just upgrade your current subscription plan (unless you’re on the Business plan which currently is the highest tier). Alternatively, you can always purchase more models using the standard On-demand or Prepay purchase options.

We offer five subscription plans designed to fit with our customers' needs:

• “Starter” gives you monthly access to 3 new 3d models every month (maximum 1 of which can be Signature). Perfect for adding fresh content to your library without breaking the bank!
• “Starter+” allows you to download 6 new 3d models (maximum 2 Signature*). This is a whole new interior every month!
• “Personal” would work best if you have a modest need for new 3d models each month. You’ll get 9 3d models per month (maximum 3 Signature).
• With “Professional” you’ll get 18 3d models per month (up to 6 of which can be used for Signature).
• “Business” is designed for studios with a bigger demand for 3d models. This subscription plan offers 36 3d models per month (maximum 12 Signature).

Yes and No. You are allowed to choose from all available Design Connected 3d models, but each subscription comes with a monthly download limit*:

• With “Starter” you’ll get 3 3d models per month (1 of which can be used for Signature collection*)
• With “Starter+” you’ll get 6 3d models per month (maximum 2 Signature)
• With “Personal” you’ll get 9 3d models per month (maximum 3 Signature)
• With “Professional” you’ll get 18 3d models per month (maximum 6 Signature)
• With “Business” you’ll get 36 3d models per month (maximum 12 Signature)

* You can use your whole monthly download quota on the Essentials collection (roughly 80% of the content on the website) if you choose to!

With a Subscription you get Design Connected 3d models at the best price (2.75 EUR* per model with Annual Business subscription plan). Yes, this is up to 10 times less than the standard on-demand purchase price.
Furthermore, with a Subscription you get convenient instant downloads as you don’t need to place an order every time you purchase new models. By the way, our Prepay purchasing option also gives you that benefit. 

The Annual Subscription also gives you additional benefits:

• Partner discount (5, 10, 15, 20 or 25%), which will be applied to your on-demand orders during the Subscription period. 
• Option for a one-time payment for the whole period.

*To clarify - you don't have to pay additional 2.75 EUR per model - that's just a calculation showing how affordable a model can be. You will only have to pay your subscription fee.

Depending on the subscription plan you choose you’ll be able to download 3, 6, 9, 18 or 36 models of your choice per month (monthly download quota). Or these are 36, 72, 108, 216 or 432 3d models per year!
Your monthly downloads contain a specific number of 3d models from our Essentials and Signature collections. For example, with a Professional subscription, you’ll have а maximum of 18 downloads per month, maximum 6 of which can be used for the Signature collection. If you want, you can use all your downloads for models of the Essentials collection!

No. Only 3d models and materials are included with a Subscription. For all other products (Models sets and Collections) you can use the on-demand purchasing option as they already include great discounts.

Any remaining/unused downloads will only transfer if your Auto-Renew is Enabled. We offer 12 months rollovers - in other words, you can start a Personal plan (9 downloads/month) today, forget about it and after one year use all 108 downloads at once. Thus said, if you don't have an active subscription, you won't be able to use your downloads.

No, your downloads aren't lost but you need an active subscription in order to use the. When you start a new subscription (even if the plan you choose is different), contact us and we will transfer the unused downloads from your previous subscription.